Welcome to the FAQ page of TheGiftsConnect! Here you will find answers to common questions about our products, services, policies, and more. If you have a question that isn’t answered here, please feel free to contact us.
General Questions
Q: How do I create an account?
A: To create an account, click on the “Sign Up” link at the top right corner of the page and follow the prompts to enter your information.
Q: How do I reset my password?
A: If you’ve forgotten your password, click on the “Forgot Password?” link on the login page and follow the instructions to reset it.
Q: How can I update my account information?
A: Once logged in, you can update your account information, including your name, email address, and shipping address, in the “My Account” section.
Ordering Questions
Q: How do I place an order?
A: Browse our catalog, select the items you wish to purchase, and click the “Add to Cart” button. Follow the prompts to complete your purchase.
Q: Can I modify or cancel my order?
A: Please contact our customer service team as soon as possible if you need to modify or cancel your order. Orders that have already been processed or shipped cannot be modified or canceled.
Q: Do you offer bulk ordering or discounts for large quantities?
A: Yes, we offer bulk ordering discounts. Please contact us with your specific requirements for more information.
Shipping Questions
Q: What are your shipping options and delivery times?
A: We offer several shipping options, including Standard, Express, and Overnight shipping. Delivery times vary depending on your location and the shipping method selected. Please refer to our Shipping Information Page for more details.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by destination. Please contact us for specific international shipping inquiries.
Returns and Refunds Questions
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items in their original condition. Please visit our Returns and Exchanges Page for detailed instructions on how to initiate a return.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we will inspect it and process your refund within 5-10 business days. The refund will be issued to your original payment method.
Q: What should I do if I receive a damaged or defective item?
A: Please contact us immediately with your order number and details of the issue. We will assist you with a replacement or refund.
Product Questions
Q: Are your products eco-friendly or sustainably sourced?
A: We are committed to sustainability and eco-friendly practices. Many of our products are sourced from sustainable materials. Please check the product description for specific details.
Q: How can I find product measurements or dimensions?
A: Product measurements and dimensions are typically listed in the product description. If you need additional information, please contact us.
Contact Us
If your question is not answered above, please feel free to contact our customer service team for assistance:
- Email: thegiftsconnect@gmail.com
- Phone: +91 84260 81260