At TheGiftsConnect, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your item, we’re here to help with easy returns and exchanges.
Return Policy
Eligibility for Returns
- Timeframe: Items can be returned within 30 days of receipt.
- Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
- Receipt/Proof of Purchase: Please include the receipt or proof of purchase.
Non-Returnable Items
- Personalized Items: Custom or personalized orders cannot be returned.
- Sale Items: Only regular-priced items can be returned. Sale items are final sale and cannot be returned.
- Perishable Goods: Items such as food, flowers, or other perishables cannot be returned.
How to Return an Item
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Contact Us:
- Email us at thegiftsconnect@gmail.com or call us at customer service phone number to initiate a return.
- Provide your order number, the item you wish to return, and the reason for the return.
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Receive Return Instructions:
- Our customer service team will provide you with detailed return instructions and a return shipping label if applicable.
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Package Your Return:
- Carefully package the item to prevent damage during transit.
- Include the original receipt or proof of purchase.
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Ship the Item:
- Attach the return shipping label to the package and send it to the address provided.
Refunds
Processing Time
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at thegiftsconnect@gmail.com .
Exchanges
Eligibility for Exchanges
- Items can be exchanged within 30 days of receipt for the same item in a different size or color, if available.
- Items must be in unused and in the same condition that you received them, with original packaging.
How to Exchange an Item
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Contact Us:
- Email us at thegiftsconnect@gmail.com or call us at customer service phone number to initiate an exchange.
- Provide your order number, the item you wish to exchange, and the new size or color you require.
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Receive Exchange Instructions:
- Our customer service team will provide you with detailed instructions and a prepaid shipping label if applicable.
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Package Your Exchange:
- Carefully package the item to prevent damage during transit.
- Include the original receipt or proof of purchase.
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Ship the Item:
- Attach the prepaid shipping label to the package and send it to the address provided.
Shipping Costs
- Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Exchanges: For exchanges, we will provide a prepaid shipping label for the return of the item, and we will cover the shipping costs of the new item sent to you.
Contact Us
If you have any questions about our Returns and Exchanges policy, please contact us:
- Email: thegiftsconnect@gmail.com
- Phone: +91 84260 81260