Welcome to the TheGiftsConnect Help Center! Here you will find answers to frequently asked questions, detailed information on our policies, and guidance on how to use our services. If you need further assistance, please don’t hesitate to contact us.
Frequently Asked Questions (FAQs)
General
Q: How do I create an account?
A: To create an account, click on the “Sign Up” button at the top right corner of the page and fill in the required information.
Q: How can I reset my password?
A: If you’ve forgotten your password, click on the “Forgot Password?” link on the login page and follow the instructions to reset it.
Orders
Q: How do I place an order?
A: Browse our catalog, select the items you wish to purchase, and click “Add to Cart.” When you’re ready to check out, click on the cart icon and follow the prompts to complete your purchase.
Q: Can I modify or cancel my order?
A: To modify or cancel your order, please contact our customer service team at thegiftsconnect@gmail.com or phone number as soon as possible. Orders that have already been shipped cannot be modified or canceled.
Shipping
Q: What are your shipping options and rates?
A: We offer several shipping options, including Standard, Express, and Overnight shipping. Shipping rates vary based on the method selected and the destination. Please visit our Shipping Information Page for more details.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of receipt for items in their original condition. Please visit our [Returns and Exchanges Page] for detailed instructions on how to return an item.
Q: How do I exchange an item?
A: To exchange an item, please contact our customer service team at thegiftsconnect@gmail.com with your order number and the details of the exchange. We will provide instructions on how to proceed.
Contact Us
If you need further assistance, our customer service team is here to help!
- Email: thegiftsconnect@gmail.com
- Phone: +91 84260 81260