Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
3-5 business days approx.
To create an account on a website, navigate to the registration or sign-up page. Fill in the required information, such as your email address, username, password, and potentially other personal details, and then submit the form. You may need to confirm your email address or log in to activate your account.
Contact us : +918426081260 or Email at : support@thegiftsconnect.com
We will notify you through email.
No, we do not store your credit card information. All payments are processed securely through our trusted third-party payment gateway, which ensures your data is encrypted and protected. Your privacy and security are our top priority.
Yes, we charge Goods and Services Tax (GST) on applicable products and services, in accordance with Indian tax regulations. The GST rates vary depending on the category of goods or services
You can check whether we ship to your country by consulting with our Customer service.
We always try to ship all items in a single package whenever possible to reduce waste and ensure convenience. However, depending on the size, weight, or availability of the products, your order may arrive in multiple packages. If your order is split, you’ll receive separate tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of receipt for items in their original condition. To exchange an item, please contact our customer service team at support@thegiftsconnect.com with your order number and the details of the exchange. We will provide instructions on how to proceed.
We’re sorry for the mix-up! If you received the wrong item, please contact our customer support team within 48 hours of delivery. Kindly provide your order number and a clear photo of the item you received. We’ll resolve the issue promptly by arranging a replacement or processing a return, depending on your preference. Your satisfaction is our priority!
We’re truly sorry your order arrived damaged. Please contact our customer support within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging. We’ll arrange a replacement or refund as quickly as possible.
Once your return is authorized, our customer support team will provide you with the return address and detailed instructions. Please do not send any items back without prior approval, as unauthorized returns may not be accepted. If you need help initiating a return, feel free to contact us directly.
For customer support call us at +918426081260.
You can cancel order and again order it with correct address.
We process orders quickly to ensure fast delivery, so changes or cancellations are only possible within a short window after placing your order. If you need to make a change or cancel your order, please contact our customer support as soon as possible. Once the order has been processed or shipped, we won’t be able to modify or cancel it
In some cases, yes! If an item is currently sold out but available for pre-order, the product page will include a pre-order option along with an estimated restock or shipping date. If you don’t see that option, feel free to contact our customer support to check availability or to be notified when the item is back in stock.